1. Refunds
We want you to be completely satisfied with your decorative items from DECWIS – Decoration With Style. If for any reason you are not, we offer a straightforward refund policy.
2. Eligibility for Refunds
To be eligible for a refund, please ensure the following conditions are met:
2.1 Timely Request: You must request a refund within 14 days of receiving your order. After this period, we may not be able to process your request.
2.2 Item Condition: Items must be in their original condition, unused, and with all packaging intact. If the returned item is damaged or shows signs of use, we may not issue a full refund.
2.3 Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part.
3. Refund Process
Once your eligible return is received and inspected, we will notify you of the approval or rejection of your refund.
3.1 Approved Refunds: If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 14 days.
3.2 Rejected Refunds: If your refund request is rejected, we will provide you with a detailed explanation.
4. Returns
We accept returns for items that meet our eligibility criteria as outlined above. To initiate a return, please follow these steps:
4.1 Contact Us: Contact our customer support team at angela@nmsingh.co or on our Contact Us Page to request a return authorization. Please provide your order number and a description of the issue.
4.2 Return Shipping: After receiving authorization, securely package the item and ship it to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe return of your item.
4.3 Inspection and Processing: Once we receive your return, we will inspect the item to verify eligibility. If approved, we will process your return and notify you accordingly.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order. We will work to resolve the issue promptly, either by sending a replacement or issuing a refund, depending on your preference and product availability.
6. Order Cancellation
6.1 Cancellation Period: You have the right to cancel your order within 7 days of placing it. After this period, we may not be able to process your cancellation request.
7. Pre-Orders Cancellation
7.1 Cancellation of Pre-Orders: For pre-orders, you can cancel your order at any time before the product is shipped. Once the pre-ordered item has been shipped, it will be treated as a regular order, and our standard cancellation policy applies.
8. Cancellation Process
8.1 Request Cancellation: To request an order cancellation, please contact our customer support team at angela@nmsingh.co email. Provide your order number and the reason for cancellation.
8.2 Confirmation: We will confirm your cancellation request via email or phone. Please wait for our confirmation before assuming your order is canceled.
9. Refund for Canceled Orders
9.1 Refund Processing: If your order is canceled within the eligible cancellation period, we will process a refund to your original payment method within 14 days. Refunds will include the full order amount, including any applicable taxes and shipping charges.
9.2 Refund Receipt: Once your refund is processed, you will receive a refund confirmation email. Please note that it may take some time for the refund to reflect on your credit card or bank statement, depending on your financial institution.
10. Exceptions
10.1 Custom or Personalized Items: Customized or personalized items may not be eligible for cancellation if production has already begun. Please contact us for specific details regarding such items.
11. Contact Us
If you have any questions or need assistance with the refund and returns process, please contact our customer support team at angela@nmsingh.co email. We are here to help you with your decorative item needs.